Frequently Asked Questions
Galatex Collection is a new online modest fashion website, offering an exclusive shopping experience.
We are modest fashion outlet that deals in modern and stylish apparels such as hijabs,casual wears and formal clothing range that meets the needs of every modest women. We source our modest wears and hijabs from the finest suppliers from UAE, Turkey and China taking into account the needs of our customers. Galatex Collection satisfies the increasingly sophisticated needs of modest women fashion wear.
Galatex Collection is based in Sydney and only operates and deliver items in Australia for now. We plan to establish and extend to other countries as the business expands.
We operate online only and you can order products or items online. You can also book appointment to visit our store by contacting us either through phone or by email. NOTE, visiting is only by appointment.
No it is not compulsory to create account before making an order but you must supply all the details that will make it easy for us to fulfil your order.
Click the Forgot Password? link under the login section to reset your password. Please check your email for the link to reset your password. Once you have successfully changed your password, you will be able to log into your account with your new password.
Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped, we will send you another email to confirm the expected delivery date as well as the link to track your order (provided the delivery method allows it).
You can also track the status of your order from your “order history” section on your account page on the website.
Generally, an order can be changed if the request is made in a timely manner (i.e. within 6 hours from the time of purchase). Orders with status “Ready for Shipping”, “Shipped” or “Delivered” cannot be changed. Please contact us at firstname.lastname@example.org on how we might be able to help you change your order(s).
Yes if you do it within 6 hours of purchase. Orders with status “Ready for Shipping”, “Shipped” or “Delivered” cannot be cancelled. Log into your account, proceed to your shopping cart to either make payment for your order(s) or cancel your order(s).
Once, your order(s) has been confirmed and received by us, it usually takes between 1 to 10 business days for delivery depending on your geographical location. In case you experience delays in receiving your order, please contact us immediately for assistance.
We take such matters seriously and will look into individual cases thoroughly. Such items must be kept intact as received. Please send a photograph of such item(s) with your order number to our email – email@example.com or call us on +61 0467 099 583 so that we can support you to resolve such issue(s). Depending on individual circumstances, we will endeavour to replace an item or issue a refund at the value of the item(s) in question.
NO. For security reasons, we do not take orders over the phone. You will have to visit our online store to make an order.
Read our returns and refund policy. You will have to post back the order to our physical address with the item’s tag intact within 10 business days of receipt using a trackable postage. Please keep your postage receipt for your own security. Please contact us with your name, order number and request. If you need further help, please contact the customer Experience Team at firstname.lastname@example.org or call us on +61 0467 099 583. The returns are your responsibility until they reach us.
Delivery costs will be refunded in the following circumstances:
- If you cancel your order before dispatch
- If we cancel your order due to stock availability
In any other circumstances, delivery costs will not be refunded.
There is a messenger icon at the bottom right corner of our website, a facility which allows you as a customer to communicate directly with us on the website between 9am and 5pm.