Returns & Refund Policy
Please read and understand our Returns and Refund Policy
At Galatex Collection, our customers’ satisfaction is our top priority. If you are not 100% satisfied with the items you received, we gladly accept the return & exchange within 10 business days of receipt provided the following conditions are met:
- The items are returned within 10 business days of the receipt date.
- Items must be in original condition as purchased, with all labels and tags attached and must be in its original Package.
- Dresses must not have been worn, washed or handled inappropriately.
- There is NO Exchange or Refund on any Flash Sales or Clearance Items, Hijabs and Evening Dresses.
- The cost of shipping is not refundable and the cost to post any returns are under the expense of the customer.
- In the case of an exchange, the customer is responsible for all the shipping costs involved.
- Please make sure that the return item is sent to us via AUSPOST only with tracking, as we will not be responsible for lost items.
- In the case of exchange, please allow 2 weeks for return of items, depending on our workload.
To return an item, please notify us by filling the form below or sending a message to email@example.com Please include following in the email message.
- Your order number (You will get this number when you purchase an item on our website)
- Your name, email and address, date of purchase and date of receipt, payment method used.
- A description of reason why you are returning item.
- Whether you would like an exchange or refund. If you wish to exchange it for a different item, please include the name and item number of the replacement item.